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Store Policies


Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card / debit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card / debit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

If for any reason you are not happy with the items you have received and inform us within seven days of your receipt of the goods, you may return them for refund or exchange provided that the goods are returned in the original condition and carefully repacked. For refund we regret are unable to refund postage and packing charges. In the case of exchanges for an equivalent item (eg. of a different size or colour) you will be responsible for the costs of returning the goods to us and will also need to send payment for the additional postage and packing costs incurred by us in sending the replacement items to you.

Delivery Information

We aim to ship all items within 2 working days of receipt of the order, however customers should allow up to 28 days for delivery.

All UK orders will be sent by Royal Mail either First Class, Recorded Delivery or Special Delivery, which the choice is yours. The postage and packaging costs are automatically calculated when the order form is generated.

Orders to European countries will be sent by EUR Standard Parcel Delivery or EUR Signed For Delivery, which the choice is yours. The postage and packaging costs are automatically calculated when the order form is generated.

Orders to the rest of world will be sent by airmail either INT Standard Parcel Delivery or INT Signed For Delivery, or by surface mail when airmail is not available. Postage and packaging costs are automatically calculated when the order form is generated.

You can make alternative payment and delivery arrangements by contacting Dragon Brother Ltd. before or after placing your order.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
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